ISO9001:2015 and ISO14001:2015 (in progress) POLICY STATEMENT The Management Team of Sysmex Australia Pty Ltd recognizes the importance of quality and sustainability in protecting and preserving our environment and has drawn up this Quality & Environmental Policy, promoted and controlled through our Environmental and Quality Management System [EQMS].
Our EQMS has been developed in accordance with the requirements of ISO 14001 & 9001 and ISO 9001:2015. EQMS procedures set out in the EQMS are documented, implemented and maintained by all employees of Sysmex Australia who have received the appropriate training. The EQMS procedures are communicated to all people working for and on behalf of Sysmex. The EQMS consists of interactive processes which together aim to show consistency in Service Provision, Customer Satisfaction and our commitment to protect and preserve the environment.
Sysmex Australia recognizes that the disciplines of quality, environmental, health and safety management are an integral part of our management function. We view these as a primary responsibility and to be the key to good business in adopting appropriate quality, environmental, health and safety standards.
Our EQMS Policy calls for continual improvement in its quality, environmental, health and safety management activities and business will be conducted according to the following guiding principles.
By shaping the advancement of healthcare, our global business activities contribute to the creation of a fulfilling and healthy society, we:
In supporting the conservation of the physical environment and the prevention of pollution at our facilities, our environmental commitments include:
Beginning with a clear definition of customers’ expectations, we strive to consistently meet or exceed these. We adhere to all applicable standards and customer specific requirements and endeavor to provide processes that ensure we achieve this in order to build a robust and world class business.
Sales, Marketing, SCM and Support for clinical IVD, laboratory automation, industrial and research devices and health IT products and solutions.
to exceed customer expectations for quality, safety, sustainability, delivery and added value.
Customer needs are paramount and represent the highest priority within our business. Our obligation is to proactively seek out and define customer needs while addressing all requests expeditiously without creating false expectations.
Sysmex is committed to equality in employment opportunity and rewards, embracing wholeheartedly the cultural diversity within the communities we call home. Our employees’ welfare and interests are of highest importance throughout all aspects of our business and how we conduct our affairs.
Sysmex EQMS applies to our activities within Australia.
Sysmex is committed to achieving competitive excellence and providing our customers with products and services designed, produced and maintained to meet or exceed their expectations.
Sysmex Australia’s Policy and EQMS procedures are reviewed by the Management Team annually, or more frequently in response to specific events. Our EQMS provides a framework for setting, monitoring and reviewing specific quality objectives.
James Webster Chief Executive Officer Sysmex Australia Pty Ltd, March 2018