Customer Support

We understand that software and technical support is of vital importance to our customers, and we are proud of the service we provide. We monitor the performance of our support services through internal reporting and an annual customer survey to ensure we continue to meet a high standard.

For customer support, please use the following telephone numbers.

Haematology (Roche Diagnostics): 1800 645 619
Coagulation (Siemens Healthcare): 1800 310 300
Urinalysis and Flow Cytometry: 1800 891 027
OSNA (Diagnostic & Technical Services): 02 9729 4214
Health IT Support Helpdesk: +64 9 630 3596 (or email

For Health IT support, customers can also use our online Customer Support System to communicate with Sysmex Support and check the current status of logged communications.

Launch the Customer Support System. (Note: you will need a username and password)

If you experience problems accessing the Customer Support System or require a username and password, please contact the help desk.